Certification and Accreditation

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  ISO/IEC/IEEE 23026:2015 – Systems and Software Engineering – Engineering and Management of Websites for Systems, Software, and Services Information

  The ISO/IEC/IEEE 23026:2015 international standard defines system engineering and management requirements for the life cycle of websites, including strategy, design, engineering, testing and validation, and management and sustainment for Intranet and Extranet environments. The goal of this standard is to improve the usability of informational websites and ease of maintenance of managed Web operations in terms of locating relevant and timely information, applying information security management, facilitating ease of use, and providing for consistent and efficient development and maintenance practices. The quality and standard of information on VACSS Global Services’s websites are of critical importance to the organisation as these platforms act as the primary channel through which customers seek and access services. In implementing practices from ISO/IEC/IEEE 23026:2015 the organisation ensures the world-class management, delivery and usability of online information and services.

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  ISO 10002:2018 - Quality management - Customer Satisfaction - Guidelines for complaints handling in organisations

  ISO 10002:2018 is an international standard, which provides guidance in defining and implementing processes to monitor and measure the management of customer complaints received by an organisation. The standard ensures that an organisation converts customer complaints into opportunities to improve the quality of service. Customer Care is a primary focus area for VACSS Global Services and an integral part of our business strategy. A dedicated Customer Care Unit at VACSS Global Services is committed to delivering superior customer care through implementation of the ISO 10002:2018 guidelines. All complaints received across multiple channels are effectively monitored, efficiently addressed and built-upon to ensure ongoing improvement in the quality of services we deliver.

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  ISO 9001:2015 - Quality Management System Certification

  The ISO 9001:2015 Quality Management System is the world’s most popular quality improvement standard, with over one million certified organisations in 180 countries around the globe. It is the only standard in the 9000 family of standards published by the International Organization for Standardization (ISO) that can be used for the purpose of conformity assessment. ISO 9001:2015 also serves as the basis for many other important sector-specific standards, including ISO 13485 medical devices), ISO/TS 16949 (automotive) and AS/EN 9100 (aerospace), as well as widely used management system standards such as OHSAS 18001:2007 and ISO 14001:2015.

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  ISO 27001:2013 - Information Security Management System Certification

  ISO/IEC 27001:2013 is the leading international standard for information security management. It covers commercial, governmental and not-for-profit organisations, and specifies the requirements for establishing, implementing, monitoring and improving an information security management system (ISMS).

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  ISO 14001:2015 - Environmental Management System Certification

  Beyond demonstrating your organisation is a responsible corporate citizen, certification may significantly reduce the risk of regulatory and environmental liability fines. Companies that implement the system reduce costs and improve company wide morale, while increasing the marketability of their brand.

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  OHSAS 18001:2007 - Occupational Health and Safety Assessment Series

  The OHSAS 18001:2007 Certification Scheme is an OH&S standard. It is designed to enable organisations to control risks and improve performance in the area of OH&S. OHSAS 18001:2007 places a proactive and preventative emphasis on risk-control factors by identifying and assessing the likelihood and severity of hazards in the workplace.