Data Privacy Rights Form

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• Subject Access Requests (SAR)

  Under data protection laws you have rights with regard how your personal information is handled by VFS Global. The privacy rights vary from country to country, however in VACSS Global Services we enable you to exercise full range of data protection rights worldwide. It includes rights: of access/copy of data processed by VFS Global, update of data, restriction of processing, withdrawal of consent, erasure (with limits) of data or to register a concern about your privacy.

  IMPORTANT: Information that is NOT available using the Subject Access Request :

  1. General information about visas (type, cost, documents required),
  2. Status of your visa application (granted, not granted, reason for not granted, etc.),
  3. Appointment scheduling, times of VAC opening,
  4. Website Issues, password resets.

  Please contact VACSS Global Services Customer Care Team for this information.

  VACSS Global Services is not authorized to disclose the information submitted as part of a visa application. This includes copies of your visa applications or other information submitted by you. If you require this information you need to directly contact the respective Diplomatic Mission of the country whose visa you applied for.

  In case of court orders, witness summons, ex-employee references please, contact dpo@vfsglobal.com

• How to obtain information from VACSS Global Services.

  There are different channels which you can contact VACSS Global Services for obtaining information.

  1. Visa applications/ status related matters	by contacting our Customer Care Team.
  2. Additional Services (such as insurances, hotel bookings, priority lounge, pricing and general information):	by contacting our Customer Care Team.
  3. Employment:	by visiting VACSS Global Services Careers
  4. Complaints or feedbacks:	by contacting our Customer Care Team. or by Twitter at @VFSGlobalCare
  5. Information relating to data protection and privacy matters:	by using our SAR form or by contacting dpo@vfsglobal.com

  
  

• Who can submit a Subject Access Request?

  SAR can be requested by the individual concerned or their authorized representatives.

• What Information do you need to provide?

  Because of the global reach, complexity and diverse nature of our operations we may ask you to clarify your request by asking you to provide the additional information. It is not mandatory to provide this information, but it will speed the fulfillment of your request.

  Additional information that you may be asked to provide:

  1. Your interaction with VACSS Global Services:
     • a) What interaction you had with VFS e.g. visa application, employment etc.
     • b) If you have applied for a visa, which country are you resident and which country was the visa/permit applied for,
     • c) Date of interaction with VFS,
     • d) Application Reference Number (if any).
  2. Status of your visa application (granted, not granted, reason for not granted, etc.),
  3. Appointment scheduling, times of VAC opening,
  4. Website Issues, password resets.

• Maintaining your Privacy

  In order to protect your privacy, we may ask you for proof of identity. This is to ensure that it is really you who is making the request and not someone else. We will only request enough information to enable us to identify you.

  This proof of identity consists of sending a photo of you holding your government issued ID at the level of your face as shown in the diagram. The ID document should be clearly visible.

• How long will take VACSS Global Services to reply to your SAR?

  We will respond to your request as soon as possible and without delay. If there are no legal time limits to fulfil your request in your country, we will fulfil your request latest within a month of receipt of your request or sooner. In rare circumstances this period may be extended as permissible, in accordance with law. If that is the case, we will contact you to let you know.

• Is there a fee for this?

  VACSS Global Services will not normally charge a fee for doing so, however, is important to note that there are some circumstances in which, we could charge you some fees in accordance with the law. We will let you know in advance, if that is the case.

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